Privacy Policy | The Bath Shop

1. Who we are

This Privacy Policy explains how The Bath Shop, LLC ("The Bath Shop," "we," "us," or "our") handles information collected through this website. Our office is at 5820 Triangle Drive, Raleigh, NC 27617. You can reach us at (919) 906-2930 or sales@makeovermybath.com.

2. Information we collect

We collect only the information you give us and the basic technical information your browser sends when you visit the site.

Information you submit: your name, email address, phone number, the type of project you are asking about, and anything you write in the message box on our contact form.
Consent preferences: whether you chose to check either of the optional text message consent boxes on our contact form, along with the date and time of that choice.
Technical information: standard server log data such as browser type, device type, and the pages you viewed on this site.

3. How we use your information

We use the information you provide to respond to your inquiry, schedule and confirm design consultations and appointments, discuss the scope and price of your project, perform the work you hire us for, and follow up about that work.

4. SMS/Text messaging

The text message consent checkboxes on our contact form are optional and are never pre-checked. You can submit the form without checking either of them, and we will still respond to you by phone or email. If you opted in to receive text messages from The Bath Shop, LLC, you may receive messages about appointment reminders, service updates, and booking confirmations, and promotional messages only if you separately consented to marketing messages. Message frequency varies. Message and data rates may apply.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You can stop text messages at any time by replying STOP to any message from us. Reply HELP for help, or contact us at (919) 906-2930 or sales@makeovermybath.com.

5. We do not sell or rent your information

We do not sell, rent, trade, or lease the information you submit through this website. Your contact details and the details of your project are used by our own team to serve you, and by the service providers we rely on to run the business, such as our website host and the software we use to manage appointments and customer records. Those providers may only handle the information to perform services for us, and they may not use it for their own purposes.

The only other circumstance in which we would disclose your information is when the law requires it, such as a valid subpoena or court order.

6. How we protect your information

We use commercially reasonable administrative and technical safeguards to protect the information you submit. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we limit access to your information to the people in our company who need it to do their job.

7. How long we keep your information

We keep inquiry and customer records for as long as we need them for the purpose they were collected and for as long as our business and tax records require. You can ask us to delete your information at any time using the contact details below.

8. Your choices

You can ask us what information we hold about you and request that we correct or delete it.
You can withdraw text message consent by replying STOP to any message from us.
You can ask us to stop contacting you entirely by calling (919) 906-2930 or emailing sales@makeovermybath.com.

9. Children

This website is intended for adults. We do not knowingly collect information from anyone under 13 years of age. If you believe a child has submitted information to us, contact us and we will remove it.

10. Cookies and analytics

This site may use basic cookies and analytics tools to understand how visitors use the pages so we can keep the site working properly. You can block or delete cookies in your browser settings, and the site will still function.

11. Changes to this policy

If we update this policy we will post the revised version on this page and change the "last updated" date above.

12. Contact us

The Bath Shop, LLC
5820 Triangle Drive, Raleigh, NC 27617
Phone: (919) 906-2930
Email: sales@makeovermybath.com